Terms of Service

1. Agreement to these terms

These terms are an agreement between you and IOTOPIA Pty Ltd (“we”, “us”, “our”), the company behind UrbanIQ, and govern your use of the UrbanIQ website (“the site”). By using the site, you agree to them. Use of the UrbanIQ measurement platform itself is governed by a separate services agreement entered into with each customer — these terms cover the website only. If you have any questions, contact us at hello@urbaniq.au.

2. Our privacy commitment comes first

Most terms pages are about what you owe the company. We’d rather start with what we owe you. UrbanIQ is built on the principle that audiences can be measured without anyone being watched, and we hold ourselves to the commitments in our Privacy Policy as a core term of everything we do:

• We do not store images or video. Analysis happens live and the frames are gone.
• We do not perform facial recognition or hold biometric identifiers of any kind.
• We produce anonymous, aggregate statistics that cannot be tied to any individual.
• We do not sell, rent, or trade personal information.

If we ever changed these commitments (we won’t), the change would be published prominently before taking effect — never applied quietly or retroactively.

3. Using the site

You’re welcome to browse, share, and link to the site. In return, you agree not to:

• attempt to breach, probe, or circumvent the site’s security;
• use the site to send spam, malware, or unlawful material;
• scrape or harvest data from the site for commercial purposes without our permission;
• misrepresent your identity or affiliation when contacting us.

4. Demo requests and communications

When you book a demo or contact us, you confirm the details you provide are accurate and yours to share. We use them only to respond to you, as described in our Privacy Policy. We don’t add you to marketing lists you didn’t ask for, and any email we send you will be easy to opt out of.

5. Intellectual property

The site and its content — text, design, graphics, and the UrbanIQ name and logo — belong to us or our licensors. You may view and share the content for personal and informational purposes; any other use requires our written permission.

6. Third-party links and services

The site may link to third-party websites and uses Google reCAPTCHA on our demo form. Those services have their own terms and privacy practices, which we don’t control. We choose our third-party services sparingly and with privacy in mind.

7. Disclaimers

The site is provided for general information about UrbanIQ. While we work to keep it accurate and available, it is provided “as is”, and we don’t guarantee it will always be error-free or uninterrupted. Nothing on the site constitutes professional advice, and product capabilities described here are subject to the applicable services agreement.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other right that cannot lawfully be excluded.

9. Changes to these terms

We may update these terms from time to time; the current version will always live at this page with the date above. Continued use of the site after a change means you accept the updated terms. Section 2 is the exception — our privacy commitments only ever move in one direction.

10. Governing law

These terms are governed by the laws of Australia. Any dispute will be subject to the non-exclusive jurisdiction of the Australian courts.

11. Contact

Questions about these terms: hello@urbaniq.au.